Frequently Asked Questions

Note that when we state that the bag holds a 15" laptop, this refers to the diagonal measurement of the screen size. See more details here. The dimensions for all device compartments can be found in the details on the product's page.

To Clean:

1) Apply leather cleaning spray, like the brand Lexol, to wet cloth or sponge

2) Apply to one section at a time to build up foam to lift dirt from leather

3) Use clean damp cloth to rinse leather

To Condition:

1) Apply small amount of leather conditioner evenly to bag

2) Let sit for a couple of minutes

3) Gently buff conditioner with soft dry cloth

What are the differences between the leather you carry? 

1) Full Grain Cowhide Leather: considered the highest quality because it is the strongest and most durable. Will develop a patina and look great with time

2) Top Grain Cowhide Leather: one step below Full Grain leather. The top layer of blemished hide is removed leaving behind a smooth finish

3) Pebble Grain Calfskin Leather: has a raised pebble-shaped texture to the leather adding visual appeal while deterring noticeable scratches. 

Yes, we offer in-house customization services. Debossed initials and full names are popular for individuals and corporate clients favor logos. For more information click here.

Your briefcase should arrive with a red safety tag and the combination set to 0-0-0, if not follow the follow steps to reset the combination. 

To set your combination:

1) Remove the red safety tag

2) Push square opening leaver inward as far as it will go and hold it there without letting go

3) Turn the three dials to the desired combination 

4) Release the leaver. Combination is now set

5) Repeat to second combination if necessary 

If your bag has a silver finished lock, you can find the key inside the small leather pouch that hangs on a metal chain. 

First, note that the bag should come unlocked and with a protective film covering the face of the lock. To lock/unlock: 1) place key into key hole. It is not a snug fit and doesn't need to go in all the way. 2) Turn clockwise to lock until you feel resistance. There is no locking sound. 3) Remove key and check clasp. 

This is a California law which mandates the state of California must maintain a list of chemicals they have identified may cause cancer or contain reproductive toxicity. A warning label is required by the state of California to appear on products sold in California if they contain chemicals on the Proposition 65 list of hazardous substances. 

McKlein Company materials are in full compliance with federal safety laws and regulations. There is no risk in handling or using the bag for its intended purpose. We advise against ingesting materials purchased.

A warning label is required even if trace amounts of any one of the many chemicals listed in the proposition are present. See the full list of chemicals here. More info on OEHHA's Proposition 65 can be found here. 

Where is the weatherproof cover? 

Many of our patented Detachable-Wheeled Cases come with a weatherproof cover linked to the wheeled frame. 

Where is the extra buckle clip? 

Every detachable wheeled case comes with an extra buckle clip. It can be found attached to the frame between the bag and the frame or inside the bag itself. If you need to replace buckle clips you can find them here. 

Do McKlein bags count as a personal item/carry on when flying? 

Due to everchanging size requirements, we suggest checking the dimension of the bag, found in the description of the product's page, and the size requirements of your airline. Read more on luggage sizes here.

Use a dry brush to remove any debris. A knife or vacuum may be useful for any stuck materials. Follow up with a brush/towel slightly soap-dampened. Finish with cotton balls dampened in rubbing alcohol to give a smooth dry look. Now is a great time to add lubricant to keep the wheels rolling smoothly.