FREQUENTLY ASKED QUESTIONS
Proposition 65 is the California law that mandates the state to maintain a list of chemicals that the state of California has identified that may cause cancer or contain reproductive toxicity. A California Proposition 65 warning label is mandated by the State of California to appear on products sold in California if they contain chemicals on the Proposition 65 list of hazardous substances. Rest assured that McKlein Company materials are in full compliance with federal safety laws and regulations. There is no risk in handling or using the bag for its intended purpose. However, we wouldn't advise ingesting the materials. It is important to mention, that the warning label is required if even a trace amount of any one of the many chemicals on the California Proposition 65 warning list might be present. A complete list of these chemicals can be found at www.oehha.org/prop65.html. General information on OEHHA's Proposition 65 program can be found at www.oehha.org/prop65.html. We hope this information has been helpful. If you have any questions or concerns, please don't hesitate to call Customer Service at 877-625-5346 x 230 or if you prefer email@example.com. All of our products have warning labels for Proposition 65 either on their packaging or on the product hangtag:
All of our products have warning labels for Proposition 65 either on their packaging or on the product hangtag:
Click Here to see where the warnings are located on McKlein packaging
Click Here to see where the warnings are located on McKlein product tags
A protective weatherproof cover is included with many of our Patented Detachable Wheel Cases. Check your bag's hang tag or the product description on this site.
Single Handle Wheeled Frame
Double Handle Wheeled Frame
A protective plastic covering is placed on all metallic locks.
To remove covering peel plastic off starting at the sides of the lock.
Once most of plastic is removed there will be residual plastic spots.
Spray an adhesive remover on a clean towel and wipe lock.
Please do keep in mind that the items that you will be looking for (ex: metal rod, indentations), cannot be physically touched. This process will also take some time to do. First you will need good lighting (either stand by a window to get sunlight or use a flashlight). Then what you're going to do is look inside the lock (in order to do that, you would have to maneuver each dial and look in between the really small spaces in between them). What you are looking for first, is a metal rod. This metal rod is where the dials all rotate around. Also note that this rod that you are looking for, you will not be able to touch it. (Please note that looking inside the lock will be really difficult to do since the space/slits are really tiny, but it is possible. ) Once you have found the metal rod, you will have to rotate each dial one by one. (We suggest starting your dials on the combination that you have set for your case) Start with the first dial and rotate it until you see an indentation on the metal rod. Where the indentation is, is where the number is set for that particular dial. Repeat this for the second dial and for the third. Once you find all 3 indentations on the rod, and they are aligned, you should be able to open up the lock. If this does not work out. We suggest taking your case to a local locksmith in order to unlock the case. Your other option would be to send in your case to us and we'll go ahead and repair or replace the lock for you.