FREQUENTLY ASKED QUESTIONS
A protective plastic covering is placed on all metallic locks.
To remove covering peel plastic off starting at the sides of the lock.
Once most of plastic is removed there will be residual plastic spots.
Spray an adhesive remover on a clean towel and wipe lock.
Please do keep in mind that the items that you will be looking for (ex: metal rod, indentations), cannot be physically touched. This process will also take some time to do. First you will need good lighting (either stand by a window to get sunlight or use a flashlight). Then what you're going to do is look inside the lock (in order to do that, you would have to maneuver each dial and look in between the really small spaces in between them). What you are looking for first, is a metal rod. This metal rod is where the dials all rotate around. Also note that this rod that you are looking for, you will not be able to touch it. (Please note that looking inside the lock will be really difficult to do since the space/slits are really tiny, but it is possible. ) Once you have found the metal rod, you will have to rotate each dial one by one. (We suggest starting your dials on the combination that you have set for your case) Start with the first dial and rotate it until you see an indentation on the metal rod. Where the indentation is, is where the number is set for that particular dial. Repeat this for the second dial and for the third. Once you find all 3 indentations on the rod, and they are aligned, you should be able to open up the lock. If this does not work out. We suggest taking your case to a local locksmith in order to unlock the case. Your other option would be to send in your case to us and we'll go ahead and repair or replace the lock for you.